Luminous 15-Minute Remote Control Hourglass
Free shipping is included on all orders! Please allow 1-2 business days for processing, and an additional 5-10 business days for shipping.
Partial Refunds (If Applicable):
Partial refunds may be issued under certain circumstances. These include items showing obvious signs of use, items that are not in their original condition, items that are damaged or missing parts due to reasons not caused by our error, and items returned more than 30 days after delivery. Such items will be considered non-returnable.
Returns (If Applicable):
Upon receipt and inspection of your returned item, we will notify you via email regarding the status of your return. If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (If Applicable):
If you have not received your refund, please first check your bank account again.
Next, contact your credit card company, as it may take some time before the refund is officially posted to your account.
If you have completed these steps and still have not received your refund, please contact us through the “Contact Us” page at the top of the website. We will respond within 24 hours.
Exchanges (If Applicable):
We only offer exchanges for items that are defective or damaged. If you wish to exchange an item for the same one, please contact us via email through the “Contact Us” page. We guarantee a response to all inquiries within 24 hours.
Shipping:
To return your product, please contact us by email for return instructions. We will respond within 24 hours. Please note that you are responsible for the return shipping costs. Shipping fees are non-refundable. If a refund is granted, the cost of return shipping will be deducted from the total amount refunded. Depending on your location, the time it takes for an exchanged product to reach you may vary.